Help & FAQs

Please see our most frequently asked questions: 

How long is delivery? 
All orders are handmade and it varies depending on the product you've ordered. Your delivery timeframe will be stated when ordering and can also be found on your order confirmation. If your order has not arrived in the given time period then please get in touch with us

How do I pay? 
We accept all major credit/debit cards: MasterCard, Visa, Discover, Switch/Maestro and Solo. We also accept Apple Pay and PayPal. 

How do I use my Promotional Code? 
Discount and promotional codes can be entered in the shopping basket by entering your code into the discount/promo box and updating your cart to apply the discount. 

Can I amend my order once completed? 
If for any reason your order is incorrect or you wish to change something please notify us within a few hours of placing the order. After this time we cannot guarantee it can be changed due to orders being print almost immediately

Refunds/Returns 
We offer a 100% Satisfaction Guarantee. If you don't love your item we'll take it back no problem. Iff you have any queries or problems then do give us a call/email and we shall try our best to help you out! We also do not accept responsibility for any spelling errors, incorrect names or poor quality photo prints. 

Where is my order?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried: 

- Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.

- Checking if you have an attempted delivery card from the postal service. Your parcel may be awaiting collection at a local Post Office/delivery depot, or you may need to arrange redelivery.

- Checking with your neighbours to see if they've accepted the parcel on your behalf.
 
- Looking in any safe areas the driver may have left your parcel.

If you still can't find your parcel, please email us or use the contact us form and quote your order number. We'll reply within a few hours and do our best to locate your parcel straight away. 

How do I return something to you? 
If you are unhappy with your purchase then we will issue an exchange or refund as long as the item(s) are returned in a saleable condition. Email us via the contact form with the explanation for your return. We can then provide an address to send your returned items 

Have you received my returned item(s)? 
As soon as your return has been received and checked by our warehouse, we'll email you to let you know. 

If you cannot find an answer to your question above: 
- Email us at: hello@petzopia.com